Terms of Service

Provider — the person providing the Service, identified in section 2.

Service — the poihaly.com website and its related features: trip search, ticket booking and payment, the user account.

User (Passenger) — a person who uses the Service, in particular to book a ticket for themselves or for other passengers.

Carrier — an entity that publishes routes and trips in the Service and performs the carriage of passengers.

Booking — an order for one or more seats on a selected Carrier trip, placed in the Service.

E-ticket — confirmation of a Booking, sent by email and available in the user account.

Consumer — a natural person entering into a contract not directly related to their business or professional activity.

The Service is provided by Ivan Obodianskyi, a sole trader entered in the Polish Central Register and Information on Economic Activity (CEIDG), NIP 5223295851, REGON 528428640.

Address: ul. Zdzisława Beksińskiego 6/38, 03-184 Warszawa, Polska.

Contact: [email protected], +48 600 438 284.

The Provider is not registered for VAT.

The Service is an online platform where Carriers publish bus and minibus routes and trips, and Passengers search for and book tickets.

The Provider is not a carrier and acts as an intermediary. The contract of carriage is concluded between the Passenger and the Carrier of the selected trip.

The carriage is performed by the Carrier. The Carrier is responsible for the timetable, changes, delays and cancellations of trips, luggage rules and boarding.

To use the Service you need a device with internet access, an up-to-date web browser with cookies and JavaScript enabled, and an email address.

Tickets can be booked as a guest, without an account, or after registering an account.

In the account the User can see their bookings ("My bookings"), cancel them and access their e-tickets.

The account agreement is concluded for an indefinite period. The User may delete the account at any time in the account settings.

The User must keep their sign-in details confidential.

The User selects a trip and seats, enters passenger and contact details and confirms the Booking.

The price shown before the Booking is confirmed is final for the Passenger. The Provider adds no fees or commissions to it — the Provider’s fee is paid by the Carrier and is already included in the ticket price.

The User must provide accurate data. The User bears the consequences of providing false data.

Depending on the Carrier’s terms, the ticket is paid for:

• online by card via Stripe (Stripe Payments Europe, Ltd., Ireland) — where the Carrier offers online payment;

• in cash to the driver — where the Carrier allows payment on boarding.

Card data is handled only by Stripe; the Provider never sees the card number.

Once the Booking is made, the e-ticket is sent to the email address provided. Users with an account can also find it under "My bookings".

The e-ticket confirms the conclusion of the contract of carriage with the Carrier.

A Booking can be cancelled online in the account or through support.

The refund amount and cancellation deadlines are governed by the rules of the Carrier of the trip.

Refunds are made to the original payment method.

Under art. 38(1)(12) of the Polish Consumer Rights Act (ustawa o prawach konsumenta), the Consumer’s 14-day right of withdrawal does not apply to passenger transport services where the contract specifies the date or period of performance.

This does not limit the option to cancel a Booking under the Carrier’s rules (section 9).

Complaints about the Service should be sent to [email protected]. Please describe the issue and give the Booking number, if any.

The Provider reviews the complaint and replies within 14 days of receiving it.

Complaints about the carriage itself are handled by the Carrier. The Provider helps pass such complaints on to the Carrier.

A Consumer may use out-of-court complaint and dispute resolution methods, in particular by seeking assistance from the municipal or district consumer ombudsman (rzecznik konsumentów) or the Voivodeship Inspectorate of Trade Inspection (WIIH).

The Provider is responsible for the proper operation of the Service and for passing the Booking to the Carrier.

The Carrier is responsible for performing the carriage, including timetable changes, delays and cancellations of trips, luggage and boarding.

The Provider is not liable for the consequences of false data provided by the User.

Nothing in this section limits the Consumer’s rights under mandatory law.

Users must not provide unlawful content or false data in the Service.

The Provider is the controller of personal data processed in the Service. A Carrier receiving passenger data to perform the carriage is a separate controller.

Details of data processing and the use of cookies are set out in the Privacy Policy (/privacy) and the Cookie Policy (/cookies).

These Terms and contracts concluded with the Provider through the Service are governed by Polish law.

Consumers keep the protection afforded to them by the mandatory law of their country of residence.

Disputes with Consumers are resolved by the court competent under general rules. Disputes with businesses are resolved by the court competent for the Provider’s seat (Warsaw).

These Terms are available in Polish, Ukrainian and English. In case of discrepancies, the Polish version prevails.

These Terms are available free of charge on the Service’s website and can be saved or printed.

These Terms take effect on 01.10.2026.