How can we help?
Look for an answer in the FAQ or go straight to your booking.
Write to us — we’ll get back to you as soon as we can.
What Poihaly support helps with
We are a booking platform, so we help best with anything about your booking: the ticket didn’t arrive by email, you need to cancel a trip, payment or seat selection isn’t working. Questions about the trip itself — where exactly the stop is, whether you can bring a bike, a delay on the road — are fastest solved by the carrier: their contacts are on the carrier’s page and in your booking.
Quick answers, no waiting
Most things take a minute to sort out yourself: your ticket is always in your account (even if the email got lost), and that’s also where you cancel a booking. We’ve gathered the general rules on the luggage, tickets & payment and refunds pages. And the blog has practical tips — from preparing for a trip to night departures.
Travel cheaper
Carrier deals, new routes and useful tips — occasionally and to the point. No spam.